A complaint is separate from an urgent safety report, a privacy-right request, and a Stripe chargeback, although the same facts may require coordinated review.
The Other Projects LLC owns the complaint decision, both for its own marketplace services and, under its agency mandate, for complaints about coaching sold by a coach through Coachwatch. Boosterpack Limited, UK company number 16615839, may provide payment records or execute an approved payment outcome as disclosed payment collection agent.
1. How to complain
Email support@coachwatch.gg and identify that the message is a complaint. Include your Coachwatch or Discord identity, the relevant order or page, what happened, the outcome requested, and supporting records. Send only information necessary for review.
2. Review process
The Other Projects LLC may verify identity, preserve relevant records, separate urgent safety or payment action, ask focused follow-up questions, and review provider or Discord records. Boosterpack Limited may review or supply payment records where needed for its agency or independent legal duties. We aim to acknowledge complaints promptly and provide an outcome or progress update after a proportionate review.
3. Outcomes and escalation
Possible outcomes decided by The Other Projects LLC include explanation, correction, access assistance, moderation, re-performance, refund review, account action, or no change. Outcomes about an order are decided on the coach’s behalf and bind the coach. Boosterpack Limited may execute a payment outcome as payment collection agent. If you disagree, reply with the specific error or new evidence. Nothing in this process limits a right to contact a competent consumer, privacy, payment, or judicial authority.
Questions about this policy: support@coachwatch.gg.