Refund outcomes depend on the accepted offer, delivered units, order evidence, payment records, and mandatory rights that apply to the buyer against the coach as seller.
The Other Projects LLC decides service remedies and refund outcomes on the coach’s behalf under the agency mandate in the Coach Policy. Those decisions bind the coach, who bears the outcome out of the coach’s proceeds. Boosterpack Limited, UK company number 16615839, executes payment refunds, chargeback responses, holds, reversals, and recoveries as disclosed payment collection agent through Stripe.
1. Delivery and three-day review window
After delivery is recorded, the buyer has a three-day review window to confirm delivery or report a supported problem. A timely support hold pauses automatic release while the issue is reviewed.
Buyers should preserve the private Discord order history and identify the affected unit, requested remedy, and relevant evidence.
2. Refund decisions
Acting for the coach, The Other Projects LLC may decide on a full or partial refund, re-performance, credit, denial, or another appropriate remedy. Factors include non-delivery, material mismatch with the accepted offer, unusable buyer inputs, missed obligations, completed units, prior refunds, abuse, and applicable law. Boosterpack Limited executes an approved refund as payment collection agent, and the refunded coaching amount is taken from the coach’s proceeds.
Processor fees, platform fees, taxes, discounts, and coach proceeds are accounted for separately. A refund does not automatically mean every fee is returned by Stripe. When coaching is refunded, the related part of the Coachwatch service fee and of the coach platform fee is reversed as shown on the receipt and the coach’s statement. The payment agency does not change mandatory remedies the buyer has against the seller or, where law provides them, against the marketplace operator.
3. Chargebacks and payment disputes
Stripe disputes debit the platform balance held by Boosterpack Limited first. Acting on the coach’s behalf, The Other Projects LLC responds to the dispute and may hold unreleased proceeds, reverse a proportionate part of a completed coach transfer, or withhold a proportionate amount from the coach’s later proceeds while the dispute is open or after it is lost; Boosterpack Limited executes that action as payment collection agent. A lost dispute on the coach’s order is borne by the coach. Recovered coach funds are restored if Stripe resolves the dispute in the coach’s favor.
Where safe and practical, a buyer should report a service problem through Coachwatch before filing a chargeback. This does not limit any non-waivable payment or consumer right.
4. Requesting review
Use the private order room or email support@coachwatch.gg from the account email or with the Discord identity used for the order. Include the order reference, affected unit, requested outcome, and supporting information. Do not send card numbers or account passwords.
Questions about this policy: support@coachwatch.gg.